Return policy

Last updated: 01.06.2024

At Tu Primer Retiro, we strive to offer you high-quality digital products and services. We specialize in the sale of intellectual property (IP). If a client downloads the document (IP), refunds are not applicable. However, if a client does not download the document, we offer a refund. We want to ensure that you have a clear understanding of our refund policy for digital products (IP) before making a purchase. Please read this policy carefully. Due to the nature of our products, which are primarily digital information products (IP), we do not offer refunds once the product has been delivered or accessed. Once our information products are sent to the customer, we have no guarantee that they will not use the information.

1. Nature of the digital product

Our digital products include, but are not limited to, software, digital downloads, eBooks, online courses, subscriptions, and other digital content. These products are intangible and can be accessed or downloaded immediately after purchase.

2. 100-day refund policy

We offer a 100-day refund policy for digital products, provided that you have not downloaded the purchased files one or more times. If you have not yet downloaded the file, you are entitled to a full refund!

3. Unauthorized purchases

Please note that it is your responsibility to ensure the security of your account and your devices. We are not responsible for unauthorized purchases made through your account, and such cases do not qualify for a refund.

4. Contact

If you believe you qualify for a refund under the circumstances described in this policy, or if you have any questions or concerns, please contact our customer service team by writing to tuprimerretiro@gmail.com. We are here to help you with any questions or issues you may have.

Please understand that our no-refund policy exists to protect the integrity of our digital products and the rights of our content creators. We are committed to delivering high-quality digital content and providing you with assistance for any issues that may arise.

This refund policy is effective as of 11.01.2023 and may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.